RETURNS

Within 14 days and prior notice by email ([email protected]) it will be possible to return the goods in accordance with the EU Directive of 10/25/11.

The refund will be followed by a refund which will be deducted from the initial shipping costs. Shipping costs are always charged to the customer and Mattshoes.it will not accept freight forwarding.

Return Policy

1. The items must be in the original packaging complete with all the related accessories.

2. The items must not be worn except for a trial and returned in the same condition as when they were received.

3. The return request will be followed by sending information on the return procedure.

4. An authorization number will also be sent and the shipping address will be specified. Both must be indicated outside the package.

5. Send your return as you prefer. We advise you to use a service that allows you to insure the value of the package as it will remain under your responsibility until it is received at our warehouses.

Rules for replacement

The rules for replacement of size or color are very similar to the withdrawal:

Within 14 days and prior notice by email ([email protected]) it will be possible to return the goods for replacement according to the EU Directive of 10/25/11.

1. The items must be in the original packaging complete with all the related accessories.

2. The items must not be worn except for a trial and returned in the same condition as when they were received.

3. The request for replacement will be followed by sending information on the return procedure.

4. An authorization number will also be sent and the shipping address will be specified. Both must be indicated outside the package.

5. Send your return as you prefer. We advise you to use a service that allows you to insure the value of the package as it will remain under your responsibility until it is received at our warehouses.